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Service management: operations, strategy, and information technology /

书目详细资料
主要作者:	Fitzsimmons, James A.
其他作者:	Mona J.Fitzsimmons
格式:	Printed Book
语言:	English
出版:	New Delhi: Tata McGraw Hill, 2012.
版:	5th ed.
丛编:	McGraw-Hill/Irwin Series
主题:	Service industries-Management

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