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Service management: operations, strategy, and information technology /
| Autor Principal: | |
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| Outros autores: | |
| Formato: | Printed Book |
| Idioma: | English |
| Publicado: |
New Delhi:
Tata McGraw Hill,
2012.
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| Edición: | 5th ed. |
| Series: | McGraw-Hill/Irwin Series
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| Subjects: |