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00801 a2200205 4500 |
| 008 |
150211b xxu||||| |||| 00| 0 eng d |
| 020 |
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|a 9780070615663
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| 082 |
|
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|a 658
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| 100 |
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|a Fitzsimmons, James A.
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| 245 |
|
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|a Service management:
|b operations, strategy, and information technology /
|c James A. Fitzsimmons and Mona J. Fitzsimmons
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| 250 |
|
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|a 5th ed.
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| 260 |
|
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|c 2012.
|b Tata McGraw Hill,
|a New Delhi:
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| 300 |
|
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|a xiv,605p:
|b ill;
|c 25cm.
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| 490 |
|
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|a McGraw-Hill/Irwin Series
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| 500 |
|
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|a Includes bibliographical references and indexes
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| 650 |
|
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|a Service industries-Management
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| 700 |
|
|
|a Mona J.Fitzsimmons
|
| 942 |
|
|
|2 ddc
|c BK
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| 999 |
|
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|c 102444
|d 102444
|
| 952 |
|
|
|0 0
|1 0
|4 0
|6 658_000000000000000_FIT_S
|7 0
|9 103061
|a UL
|b UL
|c ST1
|d 2013-10-18
|e 2
|g 547.20
|l 0
|o 658 FIT/S
|p 90813
|r 2014-01-24
|v 720.00
|y BK
|