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Service management: operations, strategy, and information technology /
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| Andre forfattere: | |
| Format: | Printed Book |
| Sprog: | English |
| Udgivet: |
New Delhi:
Tata McGraw Hill,
2012.
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| Udgivelse: | 5th ed. |
| Serier: | McGraw-Hill/Irwin Series
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| Fag: |
| Emne beskrivelse: | Includes bibliographical references and indexes |
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| Fysisk beskrivelse: | xiv,605p: ill; 25cm. |
| ISBN: | 9780070615663 |