Παραπομπή APA

Fitzsimmons, J. A., & Mona J.Fitzsimmons. (2012). Service management: Operations, strategy, and information technology (5th ed.). Tata McGraw Hill.

Παραπομπή Chicago Style

Fitzsimmons, James A., και Mona J.Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. 5th ed. New Delhi: Tata McGraw Hill, 2012.

Παραπομπή MLA

Fitzsimmons, James A., και Mona J.Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. 5th ed. Tata McGraw Hill, 2012.