Cita APA

Fitzsimmons, J. A., & Mona J.Fitzsimmons. (2012). Service management: Operations, strategy, and information technology (5th ed.). Tata McGraw Hill.

Citación estilo Chicago

Fitzsimmons, James A., and Mona J.Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. 5th ed. New Delhi: Tata McGraw Hill, 2012.

Cita MLA

Fitzsimmons, James A., and Mona J.Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. 5th ed. Tata McGraw Hill, 2012.