Παραπομπή APA

Besterfield, D. H. (2011). Total quality management (3rd ed.). Pearson.

Παραπομπή Chicago Style

Besterfield, Dale H. Total Quality Management. 3rd ed. Delhi: Pearson, 2011.

Παραπομπή MLA

Besterfield, Dale H. Total Quality Management. 3rd ed. Pearson, 2011.