Dyfyniad APA

Gosney, J. W., & Boehm ,Thomas P. (2000). Customer relationship mangement essentials. PHI Learning.

Dyfyniad Arddull Chicago

Gosney, John W., and Boehm ,Thomas P. Customer Relationship Mangement Essentials. New Delhi: PHI Learning, 2000.

Dyfyniad MLA

Gosney, John W., and Boehm ,Thomas P. Customer Relationship Mangement Essentials. PHI Learning, 2000.

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