APA Edition Citation

Peter Hernon & John R Whitman. (2013). Delivering satisfaction and service quality: A cutomer based approach for libraries. Indiana.

Chicago Edition Citation

Peter Hernon and John R Whitman. Delivering Satisfaction and Service Quality: A Cutomer Based Approach for Libraries. New Delhi: Indiana, 2013.

MLA Edition Citation

Peter Hernon and John R Whitman. Delivering Satisfaction and Service Quality: A Cutomer Based Approach for Libraries. Indiana, 2013.

Warning: These citations may not always be 100% accurate.