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| LEADER |
00706nam a22001817a 4500 |
| 008 |
170117b xxu||||| |||| 00| 0 eng d |
| 020 |
|
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|a 9780814414392
|
| 082 |
|
|
|a 658.812
|b SUT
|
| 100 |
|
|
|a Suttle, Marilyn
|
| 245 |
|
|
|a Who's your gladys :
|b how to turn even the most difficult customer into your biggest fan /
|c Marilyn Suttle and Lori Jo Vest
|
| 260 |
|
|
|a New York :
|b Astha Publishers and Distributors,
|c 2009.
|
| 300 |
|
|
|a 224p.
|
| 650 |
|
|
|a Customer sevice
|
| 650 |
|
|
|a Management
|
| 700 |
|
|
|a Vest, Lori Jo
|
| 942 |
|
|
|2 ddc
|c BK
|
| 999 |
|
|
|c 16492
|d 16492
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 658_812000000000000_SUT
|7 0
|9 23119
|a MAIN
|b MAIN
|d 2017-01-17
|e Calicut Books
|g 1299.00
|o 658.812 SUT
|p 23941
|r 2017-01-17
|t 1
|w 2017-01-17
|y BK
|