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Drive Towards TQM in Grama Panchayats, Kerala
There is a general drive for quality in service delivery mechanism of Local Self Government Institutions (LSGIs) in Kerala. The Cheruvannur-Nallalam Grama Panchayat in Kerala has implemented TQM during 2007. With the learnings from initiative on TQM by the Panchayat, Kerala Government has launched F...
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| Natura: | Printed Book |
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KILA Journal of Local Governance
2014
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| Accesso online: | http://10.26.1.76/ks/005909.pdf |