تحميل...
Drive Towards TQM in Grama Panchayats, Kerala
There is a general drive for quality in service delivery mechanism of Local Self Government Institutions (LSGIs) in Kerala. The Cheruvannur-Nallalam Grama Panchayat in Kerala has implemented TQM during 2007. With the learnings from initiative on TQM by the Panchayat, Kerala Government has launched F...
| المؤلف الرئيسي: | |
|---|---|
| التنسيق: | Printed Book |
| منشور في: |
KILA Journal of Local Governance
2014
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| الموضوعات: | |
| الوصول للمادة أونلاين: | http://10.26.1.76/ks/005909.pdf |
| LEADER | 01295nam a22001457a 4500 | ||
|---|---|---|---|
| 100 | |a J.B.Rajan and Biju.S.K |9 35820 | ||
| 245 | |a Drive Towards TQM in Grama Panchayats, Kerala | ||
| 260 | |b KILA Journal of Local Governance |c 2014 | ||
| 300 | |b p.72- |a Vol-1, Issue-1 July-December 2014 | ||
| 520 | |a There is a general drive for quality in service delivery mechanism of Local Self Government Institutions (LSGIs) in Kerala. The Cheruvannur-Nallalam Grama Panchayat in Kerala has implemented TQM during 2007. With the learnings from initiative on TQM by the Panchayat, Kerala Government has launched Front Office Management (FoM) in the GPs during 2009. A recent study by KILA reveals the issues FoM. In order to resolve the issues and to ensure quality in service delivery mechanism, Kerala is in the process of introducing TQM in the GPs of the State. With the backdrop of Cheruvannur-Nallalam experiments and the study findings on FoM, this paper looks into the TQM initiative in the State. | ||
| 650 | |a TOTAL QUALITY MANAGEMENT; |a LOCAL SELF GOVERNMENT INSTITUTIONS; |a CHERUVANUUR - NALLALAM GRAMA PANCHAYATS; |a FRONT OFFICE MANAGEMENT |9 35821 | ||
| 856 | |u http://10.26.1.76/ks/005909.pdf | ||
| 942 | |c KS | ||
| 999 | |c 87136 |d 87136 | ||
| 952 | |0 0 |1 0 |4 0 |7 0 |9 79464 |a MGUL |b MGUL |d 2016-07-02 |l 0 |r 2016-07-02 |w 2016-07-02 |y KS | ||