GAP BETWEEN PERCEIVED AND DERIVED LEVEL OF CUSTOMERS' SATISFACTION ON BANKING SERVICES (WITH SPECIAL REFERENCE TO SERVICE RENDERED BY NEW PRIVATE SECTOR BANK IN COIMBATORE CITY)

Схожие документы

• Customer centric selling /
  по: Bosworth, Michael T .
  Опубликовано: (1985)
• Customer-centric business model: an introduction /
  по: Prasad, B V S ,Ed
  Опубликовано: (2007)
• Analysis of customer satisfaction data /
  по: Allen, Derek R.
  Опубликовано: (2010)
• Measuring and managing customer satisfaction going for the gold
  по: Kessler, Sheila
  Опубликовано: (1996)
• Improving customer satisfaction, loyalty, and profit /
  по: Johnson, Michael D .
  Опубликовано: (2006)