GAP BETWEEN PERCEIVED AND DERIVED LEVEL OF CUSTOMERS' SATISFACTION ON BANKING SERVICES (WITH SPECIAL REFERENCE TO SERVICE RENDERED BY NEW PRIVATE SECTOR BANK IN COIMBATORE CITY)

Bibliografische gegevens
Hoofdauteur: V. SANTHI AND R. SUDHA
Formaat: Journal Article
Gepubliceerd in: SAJOSPS 2013
Onderwerpen:
CUSTOMER SATISFACTION; > SERVICE FEATURES; > CUSTOMER RETENTION; > CUSTOMER CENTRIC

MG University

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