GAP BETWEEN PERCEIVED AND DERIVED LEVEL OF CUSTOMERS' SATISFACTION ON BANKING SERVICES (WITH SPECIAL REFERENCE TO SERVICE RENDERED BY NEW PRIVATE SECTOR BANK IN COIMBATORE CITY)

類似資料

• Customer centric selling /
  著者:: Bosworth, Michael T .
  出版事項: (1985)
• Customer-centric business model: an introduction /
  著者:: Prasad, B V S ,Ed
  出版事項: (2007)
• Analysis of customer satisfaction data /
  著者:: Allen, Derek R.
  出版事項: (2010)
• Measuring and managing customer satisfaction going for the gold
  著者:: Kessler, Sheila
  出版事項: (1996)
• Improving customer satisfaction, loyalty, and profit /
  著者:: Johnson, Michael D .
  出版事項: (2006)