GAP BETWEEN PERCEIVED AND DERIVED LEVEL OF CUSTOMERS' SATISFACTION ON BANKING SERVICES (WITH SPECIAL REFERENCE TO SERVICE RENDERED BY NEW PRIVATE SECTOR BANK IN COIMBATORE CITY)

समान संसाधन

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  प्रकाशित: (1985)
• Customer-centric business model: an introduction /
  द्वारा: Prasad, B V S ,Ed
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• Analysis of customer satisfaction data /
  द्वारा: Allen, Derek R.
  प्रकाशित: (2010)
• Measuring and managing customer satisfaction going for the gold
  द्वारा: Kessler, Sheila
  प्रकाशित: (1996)
• Improving customer satisfaction, loyalty, and profit /
  द्वारा: Johnson, Michael D .
  प्रकाशित: (2006)