GAP BETWEEN PERCEIVED AND DERIVED LEVEL OF CUSTOMERS' SATISFACTION ON BANKING SERVICES (WITH SPECIAL REFERENCE TO SERVICE RENDERED BY NEW PRIVATE SECTOR BANK IN COIMBATORE CITY)

Détails bibliographiques
Auteur principal: V. SANTHI AND R. SUDHA
Format: Journal Article
Publié: SAJOSPS 2013
Sujets:
CUSTOMER SATISFACTION; > SERVICE FEATURES; > CUSTOMER RETENTION; > CUSTOMER CENTRIC

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