GAP BETWEEN PERCEIVED AND DERIVED LEVEL OF CUSTOMERS' SATISFACTION ON BANKING SERVICES (WITH SPECIAL REFERENCE TO SERVICE RENDERED BY NEW PRIVATE SECTOR BANK IN COIMBATORE CITY)

Opis bibliograficzny
1. autor: V. SANTHI AND R. SUDHA
Format: Journal Article
Wydane: SAJOSPS 2013
Hasła przedmiotowe:
CUSTOMER SATISFACTION; > SERVICE FEATURES; > CUSTOMER RETENTION; > CUSTOMER CENTRIC
LEADER 00587nam a22001217a 4500
100 |a V. SANTHI AND R. SUDHA  |9 33964 
245 |a GAP BETWEEN PERCEIVED AND DERIVED LEVEL OF CUSTOMERS' SATISFACTION ON BANKING SERVICES (WITH SPECIAL REFERENCE TO SERVICE RENDERED BY NEW PRIVATE SECTOR BANK IN COIMBATORE CITY) 
260 |b SAJOSPS   |c 2013 
300 |a p.63-77  |b July-December 2013 
650 |a CUSTOMER SATISFACTION;  |a SERVICE FEATURES;  |a CUSTOMER RETENTION;  |a CUSTOMER CENTRIC  |9 33965 
942 |c JA 
999 |c 86012  |d 86012 
952 |0 0  |1 0  |4 0  |7 0  |9 78355  |a MGUL  |b MGUL  |c JA  |d 2016-06-08  |l 0  |r 2016-06-08  |w 2016-06-08  |y JA 

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