APA Edition Citation

Johnston, R., Clark, G., & Shulver, M. (2012). Service operations management: Improving service delivery (4th ed.). Pearson Education Limited.

Chicago Edition Citation

Johnston, Robert, Graham Clark, and Michael Shulver. Service Operations Management: Improving Service Delivery. 4th ed. Harlow: Pearson Education Limited, 2012.

MLA Edition Citation

Johnston, Robert, et al. Service Operations Management: Improving Service Delivery. 4th ed. Pearson Education Limited, 2012.