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Most eGovernment-for-Development Projects Fail:How Can Risks be Reduced?

eGovernment can make a valuable contribution to development. However, at present, the majority of e-government-for-development projects fail either totally or partially. This paper explains the underlying cause of failure: the oversize gaps between project design and on-the-ground reality (known as...

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Detalhes bibliográficos
Autor principal: RICHARD HEEKS
Formato: Printed Book
Publicado em: Institute for Development Policy and Management 2003
Acesso em linha:http://10.26.1.76/ks/001514.pdf
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520 |a eGovernment can make a valuable contribution to development. However, at present, the majority of e-government-for-development projects fail either totally or partially. This paper explains the underlying cause of failure: the oversize gaps between project design and on-the-ground reality (known as 'design-reality gaps'). The dimensions of these gaps are identified, as are archetypal situations in which failure is likely to occur. The paper then provides a step-by-step guide to identifying and addressing failure risks for e-government projects. It concludes with a real-world case study of using the design-reality gap approach to reduce risks in an e-government project. 
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