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Benchmarking eGovernment: Improving the National and International Measurement, Evaluation and Comparison of eGovernment
This paper is aimed at those involved - in planning, in undertaking, in using or in evaluating - the benchmarking or measurement of egovernment. It draws on models of egovernment and current practice of benchmarking egovernment to answer four questions: � Why benchmark egovernment? � What to benchma...
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| Format: | Printed Book |
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iGovernment Working Paper Series Paper No.18
2006
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| Online Access: | http://10.26.1.76/ks/00945.pdf |
| Summary: | This paper is aimed at those involved - in planning, in undertaking, in using or in evaluating - the benchmarking or measurement of egovernment. It draws on models of egovernment and current practice of benchmarking egovernment to answer four questions: � Why benchmark egovernment? � What to benchmark? � How to benchmark? � How to report? It provides a series of recommendations based on good practice or innovative practice, backed up by a set of conceptual frameworks and statistical findings. Checklists are provided for those planning and for those evaluating egovernment benchmarking studies. |
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