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Decision making: 5 steps to better results/
目次:
- The decision process : five key steps
- The context for success : setting the stage
- The framing challenge : what is the real problem?
- Alternatives : the source of superior solutions
- Evaluate the alternatives : finding the value of each option
- Make the decision : getting to agreement
- The uncertainty problem : and how to deal with it
- Human foibles : waiting to ambush your decision
- Organizational traps : the madness and the wisdom of crowds
- Toward a smarter organization : getting better at making decisions.