Table of Contents:
  • The decision process : five key steps
  • The context for success : setting the stage
  • The framing challenge : what is the real problem?
  • Alternatives : the source of superior solutions
  • Evaluate the alternatives : finding the value of each option
  • Make the decision : getting to agreement
  • The uncertainty problem : and how to deal with it
  • Human foibles : waiting to ambush your decision
  • Organizational traps : the madness and the wisdom of crowds
  • Toward a smarter organization : getting better at making decisions.