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Microfinance India : the social performance report 2012 /
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| Format: | Printed Book |
| Published: |
New Delhi:
Sage Publications,
2013
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Table of Contents:
- List of tables, figures, boxes, annexes and abbreviations
- Foreword
- Preface
- Overview : finally customers at the core
- Governance and social performance
- Do products promote responsible finance?
- Beyond the business of finance
- Fair treatment of clients, code of conduct and institutional response : intense scrutiny?
- Lenders, investors and donors : are they responsible?
- Outreach : are the needy served?
- Community-owned institutions and member-centric services
- Outcomes and impact of microfinance
- Do MFIs track their business outcomes and impact on customers?
- The voices of mature clients
- Future is about balance everywhere
- Technical partners
- About the author.