A handbook of management and leadership : a guide to managing for results /

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التفاصيل البيبلوغرافية
المؤلف الرئيسي: Armstrong, Michael
مؤلفون آخرون: Stephens, Tina
التنسيق: Printed Book
منشور في: New Delhi: Kogan Page India Private Limited, 2008.
الموضوعات:
Management-Handbooks, manuals, etc.
Leadership-Handbooks, manuals, etc.
الوصول للمادة أونلاين:http://books.google.co.in/books?id=FkccWmbCG9kC&printsec=frontcover&dq=A+handbook+of+management+and+leadership&hl=en&sa=X&ei=-mApU777BsGHrgfLoYH4Aw&ved=0CC0Q6AEwAA#v=onepage&q=A%20handbook%20of%20management%20and%20leadership&f=false
جدول المحتويات:
  • The nature of management
  • Leadership
  • The role of the manager
  • Managerial activities
  • Approaches to management
  • Making things happen
  • Strategic management
  • Systems and process management
  • Self-development
  • The process of change
  • The context of change
  • Change management
  • Basis of customer service
  • Approaches to customer service
  • Achieving high levels of customer service
  • Continuous improvement
  • Quality management.

مواد مشابهة