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A handbook of management and leadership : a guide to managing for results /
| 第一著者: | |
|---|---|
| その他の著者: | |
| フォーマット: | Printed Book |
| 出版事項: |
New Delhi:
Kogan Page India Private Limited,
2008.
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| 主題: | |
| オンライン･アクセス: | http://books.google.co.in/books?id=FkccWmbCG9kC&printsec=frontcover&dq=A+handbook+of+management+and+leadership&hl=en&sa=X&ei=-mApU777BsGHrgfLoYH4Aw&ved=0CC0Q6AEwAA#v=onepage&q=A%20handbook%20of%20management%20and%20leadership&f=false |
目次:
- The nature of management
- Leadership
- The role of the manager
- Managerial activities
- Approaches to management
- Making things happen
- Strategic management
- Systems and process management
- Self-development
- The process of change
- The context of change
- Change management
- Basis of customer service
- Approaches to customer service
- Achieving high levels of customer service
- Continuous improvement
- Quality management.