|
|
|
|
| LEADER |
008980000a22002530004500 |
| 020 |
|
|
|a 978-0-415-57804-2
|
| 082 |
|
|
|a 910.688 Q01
|
| 100 |
|
|
|a Magnini, Vincent P; Author
|
| 100 |
|
|
|a Noe, Francis P; Author
|
| 100 |
|
|
|a Uysal, Muzaffer; Author
|
| 245 |
|
|
|a Tourist customer service satisfaction: an encounter approach
|
| 250 |
|
|
|
| 260 |
|
|
|a New York, Routledge
|e 2010
|
| 260 |
|
|
|c 2010
|
| 460 |
|
|
|a ix, 193p
|
| 465 |
|
|
|a GBP80.00
|
| 490 |
|
|
|a Routledge advances in tourism
|
| 500 |
|
|
|a Francis P Noe, Muzaffer Uysal and Vincent P Magnini
|
| 500 |
|
|
|a Includes bibliographical references and index
|
| 650 |
|
|
|a Hospitality industry-Management
|
| 650 |
|
|
|a Tourism-Management
|
| 942 |
|
|
|c BK
|
| 999 |
|
|
|c 48817
|d 48817
|
| 952 |
|
|
|0 0
|1 0
|4 0
|6 910_688000000000000_Q01
|7 0
|8 ENG
|9 49549
|a MGUL
|b MGUL
|d 2013-07-16
|e GBP80.00
|l 1
|m 1
|o 910.688 Q01
|p 46977
|q 2020-03-31
|r 2020-02-13
|s 2020-02-13
|w 2013-07-16
|y BK
|