APA引文

Shainesh, G. A., & Sheth, J. N. A. (2006). Customer relationship management: A strategic perspective.

Chicago Edition Citation

Shainesh, G; Author, and Jagdish N; Author Sheth. Customer Relationship Management: A Strategic Perspective. New Delhi, Macmillan Publishers India Ltd, 2006.

MLA引文

Shainesh, G; Author, and Jagdish N; Author Sheth. Customer Relationship Management: A Strategic Perspective. 2006.