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| LEADER |
006940000a22002290004500 |
| 020 |
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|a 978-0-85199-995-6
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| 082 |
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|a 910.46 P4
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| 100 |
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|a Laws, Eric; Author
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| 245 |
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|a Improving tourism and hospitality services
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| 250 |
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| 260 |
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|a New York, CABI Publishing
|e 2004
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| 260 |
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|c 2004
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| 460 |
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|a xviii, 203p
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| 465 |
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|a RS0.00
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| 500 |
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|a Eric Laws
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| 500 |
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|a Includes bibliographical references and index
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| 650 |
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|a Consumer satisfaction
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| 650 |
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|a Hospitality industry
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| 650 |
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|a Tourism
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| 942 |
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|c BK
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| 999 |
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|c 48006
|d 48006
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| 952 |
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|0 0
|1 0
|4 0
|6 910_460000000000000_P4
|7 0
|8 ENG
|9 48738
|a MGUL
|b MGUL
|d 2013-07-16
|e RS0.00
|l 0
|o 910.46 P4
|p 46310
|r 2013-07-16
|w 2013-07-16
|y BK
|