Assessing service quality: satisfying the expectations of library customers

समान संसाधन

• Reference assessment and evaluation/
  प्रकाशित: (2011)
• The evaluation and measurement of library services
  द्वारा: Matthews Joseph R
  प्रकाशित: (2007)
• Library evaluation: a casebook and can-do guide
  द्वारा: Fleet, Connie van; Editor, और अन्य
  प्रकाशित: (2001)
• Assessing service quality:Satisfying the expectations of library customers
  द्वारा: Hernon,Peter
  प्रकाशित: (2015)
• Measuring for results: the dimensions of public library effectiveness
  द्वारा: Matthews, Joseph R; Author
  प्रकाशित: (2005)