Nalaganje...
Assessing service quality: satisfying the expectations of library customers
| Main Authors: | Altman, Ellen; Author, Hernon, Peter; Author |
|---|---|
| Format: | Printed Book |
| Izdano: |
New Delhi, Ess Ess Publications
2009
|
| Teme: |
Podobne knjige/članki
-
Reference assessment and evaluation/
Izdano: (2011) -
The evaluation and measurement of library services
od: Matthews Joseph R
Izdano: (2007) -
Library evaluation: a casebook and can-do guide
od: Fleet, Connie van; Editor, et al.
Izdano: (2001) -
Assessing service quality:Satisfying the expectations of library customers
od: Hernon,Peter
Izdano: (2015) -
Measuring for results: the dimensions of public library effectiveness
od: Matthews, Joseph R; Author
Izdano: (2005)