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Assessing service quality: satisfying the expectations of library customers

Bibliografske podrobnosti
Main Authors:	Altman, Ellen; Author, Hernon, Peter; Author
Format:	Printed Book
Izdano:	New Delhi, Ess Ess Publications 2009
Teme:	Libraries and readers-United States-Evaluation Public services (Libraries)-Evaluation Public services (Libraries)-United States-Evaluation

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