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| LEADER |
009030000a22002410004500 |
| 020 |
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|a 978-81-7000-576-6
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| 082 |
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|a 025.5 P9
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| 100 |
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|a Altman, Ellen; Author
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| 100 |
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|a Hernon, Peter; Author
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| 245 |
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|a Assessing service quality: satisfying the expectations of library customers
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| 250 |
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| 260 |
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|a New Delhi, Ess Ess Publications
|e 2010
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| 260 |
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|c 2009
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| 460 |
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|a xvii, 243p
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| 465 |
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|a Rs. 1,225.00
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| 500 |
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|a Includes bibliographical references and index
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| 500 |
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|a Peter Hernon and Ellen Altman
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| 650 |
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|a Libraries and readers-United States-Evaluation
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| 650 |
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|a Public services (Libraries)-Evaluation
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| 650 |
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|a Public services (Libraries)-United States-Evaluation
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| 942 |
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|c BK
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| 999 |
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|c 46750
|d 46750
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| 952 |
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|0 0
|1 0
|4 0
|6 025_500000000000000_P9
|7 0
|8 ENG
|9 47482
|a MGUL
|b MGUL
|d 2013-07-16
|e Rs. 1,225.00
|l 1
|o 025.5 P9
|p 45029
|r 2015-03-03
|s 2015-02-13
|w 2013-07-16
|y BK
|