APA Edition Citation

Altman, E. A., & Hernon, P. A. (2009). Assessing service quality: Satisfying the expectations of library customers.

Chicago Edition Citation

Altman, Ellen; Author, and Peter; Author Hernon. Assessing Service Quality: Satisfying the Expectations of Library Customers. New Delhi, Ess Ess Publications, 2009.

MLA Edition Citation

Altman, Ellen; Author, and Peter; Author Hernon. Assessing Service Quality: Satisfying the Expectations of Library Customers. 2009.

Warning: These citations may not always be 100% accurate.