Lanean...

QR Kodea

Building great customer experiences

Xehetasun bibliografikoak
Egile Nagusiak:	Ivens, John; Author, Shaw, Colin; Author
Formatua:	Printed Book
Argitaratua:	New York, Palgrave Macmillan 2005
Gaiak:	Consumer satisfaction Customer relations Customer services Experience

Antzeko izenburuak

Building customer loyalty
nork: Linton, Ian; Author
Argitaratua: (1999)

101 ways to boost customer satisfaction
nork: Foster,Timothy R V
Argitaratua: (1997)

Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
nork: Michael D. johnson Anders Gustafsson
Argitaratua: (2000)

Customer relationship in general insurance industry /
nork: Divya, M
Argitaratua: (2019)

101 Ways : To Boost Customer Satisfaction
nork: Timothy R. V. Foster
Argitaratua: (2009)

Analysis of customer satisfaction data /
nork: Allen, Derek R.
Argitaratua: (2010)

Satisfying internal customers first
nork: Chang, Richard Y
Argitaratua: (1994)

Measuring and managing customer satisfaction going for the gold
nork: Kessler, Sheila
Argitaratua: (1996)

Improving customer satisfaction, loyalty, and profit /
nork: Johnson, Michael D .
Argitaratua: (2006)

AMA handbook for customer satisfaction complete guide to research planning & implementation
nork: Dutka,Alan
Argitaratua: (1994)

Measuring and managing customer satisfaction going for the gold
nork: Kessler, Sheila
Argitaratua: (1996)

The little book of big customer satisfaction measurement /
nork: Rao, Ajit
Argitaratua: (2012)

How to give quality service to your customers
nork: Denton, D. Keith
Argitaratua: (1990)

Seven power strategies for building customer loyalty /
nork: Timm, Paul R.
Argitaratua: (2001)

A Study on Customer Satisfaction of Selected Supermarkets in Ernakulam District
nork: Punya Mohan
Argitaratua: (2014)

Cumulative approach to customer satisfaction with respect to compact segment car users
nork: Hamza V.K
Argitaratua: (2014)

Cumulative approach to customer satisfaction with respect to compact segment car users
nork: Hamza V K
Argitaratua: (2014)

Customer driven services management /
nork: Bakachandran , S .
Argitaratua: (2004)

Design and operation of customer service systems
nork: Bender, Paul S.
Argitaratua: (1976)

Analysis of customer satisfaction data
nork: Allen, Derek R
Argitaratua: (2010)

All customers are irrational : understanding what they think, what they feel, and what keeps them coming back /
nork: Cusick, William J.
Argitaratua: (2009)

Building customer loyalty /
nork: Linton, Ian .
Argitaratua: (1999)

How to turn Customer Service into Customer Sales
nork: Bernand Katz
Argitaratua: (2000)

Amaze your customers: Creative tips on winning & keeping your customers
nork: Daniel Zanetti
Argitaratua: (2006)

Meeting Customer Needs
nork: Ian Smith
Argitaratua: (2008)

Services marketing text and cases
nork: Kim, Haris
Argitaratua: (2009)

Comparative study of customer satisfaction in
nork: Vijay Prakash Gupta & Agarwal P K

Customer service training 101 : quick and easy techniques that get great results /
nork: Evenson, Renee
Argitaratua: (2005)

Total quality management
nork: Besterfield, dale, H et.al
Argitaratua: (2011)

Improving Customer Satisfaction, Loyalty, and Profit: An integrated measurement and management system
nork: Michael D Johnson, et al.
Argitaratua: (2006)

Hidden power of your customers four keys of growing your business through existing customers
nork: Carroll, Becky
Argitaratua: (2011)

Customer service building successful skills for the twenty - first century
nork: Lucas, Robert W
Argitaratua: (2012)

Service design for business : a practical guide to optimizing the customer experience /
nork: Reason, Ben
Argitaratua: (2016)

Status Of Online Banking – An Empirical Evidence Of State Bank Of India
nork: R. D. Sharma and Shiffu Abrol
Argitaratua: (2016)

Emotion Marketing The Hallmark Way of winning customers for life
nork: Scott Robinette, et al.
Argitaratua: (2001)

GAP BETWEEN PERCEIVED AND DERIVED LEVEL OF CUSTOMERS' SATISFACTION ON BANKING SERVICES (WITH SPECIAL REFERENCE TO SERVICE RENDERED BY NEW PRIVATE SECTOR BANK IN COIMBATORE CITY)
nork: V. SANTHI AND R. SUDHA
Argitaratua: (2013)

Researching customer satisfaction & loyalty:How to find out what people really think
nork: Paul Szwarc
Argitaratua: (2005)

Customer-focused marketing actions for delivering greater internal and external customer satisfaction
nork: Chaston, Ian
Argitaratua: (1993)

Internet banking and customer satisfaction
nork: Mahtab Alam
Argitaratua: (2014)

A study on customer satisfaction of mobile phone applications among Arts and Science Colleges students in Kerala
nork: Sajesh M.K
Argitaratua: (2017)