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| LEADER |
007460000a22002530004500 |
| 020 |
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|a 978-1-4039-3949-4
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| 082 |
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|a 658.812 P5
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| 100 |
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|a Ivens, John; Author
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| 100 |
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|a Shaw, Colin; Author
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| 245 |
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|a Building great customer experiences
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| 250 |
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| 260 |
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|a New York, Palgrave Macmillan
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| 260 |
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|c 2005
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| 460 |
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|a xxii,218p
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| 465 |
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|a GBP19.99
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| 500 |
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|a Colin Shaw and John Ivens
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| 500 |
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|a Includes index
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| 650 |
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|a Consumer satisfaction
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| 650 |
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|a Customer relations
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| 650 |
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|a Customer services
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| 650 |
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|a Experience
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| 942 |
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|c BK
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| 999 |
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|c 38183
|d 38183
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| 952 |
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|0 0
|1 0
|4 0
|6 658_812000000000000_P5
|7 0
|8 ENG
|9 38710
|a MGUL
|b MGUL
|d 2013-07-16
|e GBP19.99
|l 0
|o 658.812 P5
|p 37477
|r 2013-07-16
|w 2013-07-16
|y BK
|