Building great customer experiences

Detalhes bibliográficos
Main Authors: Ivens, John; Author, Shaw, Colin; Author
Formato: Printed Book
Publicado em: New York, Palgrave Macmillan 2005
Assuntos:
Consumer satisfaction
Customer relations
Customer services
Experience
Descrição
Descrição do item:Colin Shaw and John Ivens
Includes index
ISBN:978-1-4039-3949-4

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