APA Edition Citation

Ivens, J. A., & Shaw, C. A. (2005). Building great customer experiences.

Chicago Edition Citation

Ivens, John; Author, and Colin; Author Shaw. Building Great Customer Experiences. New York, Palgrave Macmillan, 2005.

MLA Edition Citation

Ivens, John; Author, and Colin; Author Shaw. Building Great Customer Experiences. 2005.

Warning: These citations may not always be 100% accurate.