Citazione APA

Ivens, J. A., & Shaw, C. A. (2005). Building great customer experiences.

Stile di citazione Chicago

Ivens, John; Author, e Colin; Author Shaw. Building Great Customer Experiences. New York, Palgrave Macmillan, 2005.

Citazione MLA

Ivens, John; Author, e Colin; Author Shaw. Building Great Customer Experiences. 2005.