Bowling, D. E., & Hoffman, D. A. E. (2003). Bringing peace into the room: How the personal qualities of the mediator impact the process of conflict resolution.
Chicago Edition CitationBowling, Daniel; Editor, and David A; Editor Hoffman. Bringing Peace into the Room: How the Personal Qualities of the Mediator Impact the Process of Conflict Resolution. San Francisco, Jossey-Bass Inc, 2003.
MLA Edition CitationBowling, Daniel; Editor, and David A; Editor Hoffman. Bringing Peace into the Room: How the Personal Qualities of the Mediator Impact the Process of Conflict Resolution. 2003.
Warning: These citations may not always be 100% accurate.