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| LEADER |
007230000a22002410004500 |
| 020 |
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|a 0-07-118976-9
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| 082 |
|
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|a 658.8 P14
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| 100 |
|
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|a Palmer, Adrian; Author
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| 245 |
|
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|a Principles of services marketing
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| 250 |
|
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|a Ed.3
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| 260 |
|
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|a London, McGraw-Hill
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| 260 |
|
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|c 2001
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| 460 |
|
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|a xix, 516p
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| 465 |
|
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|a USD20.95
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| 500 |
|
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|a Adrian Palmer
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| 500 |
|
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|a Includes bibliographical references and index
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| 650 |
|
|
|a Customer services
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| 650 |
|
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|a Management
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| 650 |
|
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|a Marketing
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| 650 |
|
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|a Service industries
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| 942 |
|
|
|c BK
|
| 999 |
|
|
|c 35244
|d 35244
|
| 952 |
|
|
|0 0
|1 0
|4 0
|6 658_800000000000000_P14
|7 0
|8 ENG
|9 35636
|a MGUL
|b MGUL
|d 2013-07-16
|e USD20.95
|l 2
|m 1
|o 658.8 P14
|p 35362
|r 2019-11-13
|s 2019-11-05
|w 2013-07-16
|y BK
|