Citação norma APA

Chang, R. Y. A., & Kelly, P. K. A. (1995). Step-by-step problem solving: A practical guide to ensure problems get (and stay) solved.

Citação norma Chicago

Chang, Richard Y; Author, e P Keith; Author Kelly. Step-by-step Problem Solving: A Practical Guide to Ensure Problems Get (and Stay) Solved. London, Kogan Page Limited, 1995.

Citação norma MLA

Chang, Richard Y; Author, e P Keith; Author Kelly. Step-by-step Problem Solving: A Practical Guide to Ensure Problems Get (and Stay) Solved. 1995.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.