Besterfield, D. H. A., Besterfield, G. H. A., Besterfield-Michna, C. A., & Besterfield-Sacre, M. A. (1999). Total quality management (Ed.2.).

Besterfield, Dale H; Author, Glen H; Author Besterfield, Carol; Author Besterfield-Michna, and Mary; Author Besterfield-Sacre. Total Quality Management. Ed.2. Singapore, Pearson Education Asia Pvt Ltd, 1999.

Besterfield, Dale H; Author, et al. Total Quality Management. Ed.2. 1999.