Loading...

QR Code

Service quality and customer satisfaction- a comparative study of private and public sector banks in Kerala

Bibliographic Details
Main Authors:	Laly Antoney, Research scholar, Tharsis Joseph, Guide
Corporate Author:	Mahatma Gandhi University, Kottayam Post Graduate and Research Dept. of Commerce, St. Thomas College, Pala
Format:	Ph.D Thesis

Similar Items

The impact of service quality on customer satisfaction and patronage intentions: a study on selected public and private sector commercial banks in Kerala
by: Uvais M, Research scholar, et al.

Customer Satisfaction-Comparison Between Private and Public Sector Banks
by: Roshin Varghese
Published: (2014)

SERVICE QUALITY AND CUSTOMER SATISFACTION: A COMPARISON BETWEEN PUBLIC AND PRIVATE SECTOR BANKS IN KERALA
by: E.Ashraf and Dr.K.Venugopalan
Published: (2018)

Customer relationship management in banks: A comparative study of public sector & private sector banks in Kerala
by: Udayakumar O K, Research scholar, et al.

Quality of work life and organizational commitment of employees in the public sector banks and private sector banks in Kerala - a comparative study
by: Neethu George, Research scholar, et al.

The Impact of Service Quality of Internet Banking on Customer Satisfaction
by: Silpa S.
Published: (2014)

CUSTOMER SATISFACTION OF BANKING SERVICES: AN OVERVIEW
by: M. SELVAM
Published: (2005)

HRM practices and employee satisfaction in the banking sector
by: Raji Iype, Research scholar, et al.

Study on the quality of customer service in public sector banks in Kerala /
by: Pushpangathan, G.

The Impact of Service Quality on Customer Satisfaction and Patronage Intentions: A Study on Selected Public and Private Sector Commercial Banks in Kerala
by: Uvais M
Published: (2018)

Relation ship among service quality,customer satisfaction and customer loyalty with special reference to public sector and private sector banks in Ernakulam district
by: Lisie,Stephen
Published: (2014)

Performance evaluation and customer satisfaction of public sector banks and new generation private sector banks in the post-liberalised era/
by: Aloysius O C
Published: (2013)

Comparative study of customer satisfaction in
by: Vijay Prakash Gupta & Agarwal P K

Comparative Study on Customer Satisfaction in
by: Kalyanaraman

Influence of work culture on employee satisfaction and customer satisfaction of select public and private sector commercial banks in Ernakulam district
by: Amala Mary K.S
Published: (2017)

Impact of organisational climate on job satisfaction- a study among public sector bank employees of Kerala
by: Kuriachen George; Researcher, et al.
Published: (2010)

Tourist customer service satisfaction
by: Monica, Sharma
Published: (2014)

Customer satisfaction in the postal services /
by: Gopinath, Santha
Published: (1980)

Internet banking and customer satisfaction
by: Mahtab Alam
Published: (2014)

Quality: from customer needs to customer satisfaction
by: Bergman, Bo
Published: (2006)

Marketing of Banking Services – A Comparatives Study of Public and Private Sector Banks in Kerala
by: Minija Abraham

A Study on Service Quality of Private Bank and Public Bank
by: Sethulakshmi V.K
Published: (2014)

Customer's satisfaction with service quality in life insurance industry /
by: Revathy, B.
Published: (2012)

India post:A study on financial services and customer satisfaction
by: Smitha Mathew M, Research scholar, et al.

Performance of public and private sector banks in Kerala: a comparative analysis
by: Suby Baby; Researcher, et al.
Published: (2011)

Comparative study on Job Satisfaction of Bank Employees in the Public and the Private Sector Banks in Madurai District of Tamil Nadu
by: Vigneshkumar, T
Published: (2017)

A Study on Satisfaction of ATM Users:Comparison of Private and Public Sector Banks
by: Sreeja,T
Published: (2014)

A comparative study on financial management and performance of listed public sector and private sector companies in India
by: Varun V. Varghese, Research scholar, et al.

Tourist customer service satisfaction an encounter approach
by: Noe, Francis P
Published: (2012)

Delivering satisfaction and service quality
Published: (2009)

Delivering satisfaction and service quality
Published: (2009)

A STUDY ON SERVICE QUALITY PERCEPTIONS OF PUBLIC AND PRIVATE SECTOR BANKS IN ERODE DISTRICT
by: C. ARJUNAN AND E. SHIRLEY ELIZABETH
Published: (2011)

Customer satisfaction in new generation banks /
by: Ragitha, B.G

Impact of Internet Banking on Customer Satisfaction
by: Amrutha K.V
Published: (2014)

Service Quality and Customer Satisfaction of Health Insurance Companies in Kerala /
by: Abdul Azees, P
Published: (2016)

Service quality and customer satisfaction of health insurance companies in Kerala
by: Abdul Azeez P

A Study on Customer Satisfaction with Private Money Lenders
by: Manaf M.P
Published: (2014)

Quality of work life: a comparative study on public and private sector enterprises in Kerala
by: Ambily, A S; Researcher, et al.
Published: (2012)

Privatization and Indian banking sector
by: Mahua Majumdar
Published: (2010)

Private sector banks in India
by: Vinayakam, N, Ed
Published: (1994)