APA Edition Citation

(2004). Calming upset customers: Staying effective during unpleasant situations (3rd.). Viva Books.

Chicago Edition Citation

Calming Upset Customers: Staying Effective During Unpleasant Situations. 3rd. New Delhi: Viva Books, 2004.

MLA Edition Citation

Calming Upset Customers: Staying Effective During Unpleasant Situations. 3rd. Viva Books, 2004.

Warning: These citations may not always be 100% accurate.