Wheatcroft, P. (2015). Service desk and incident manager: Career in IT service management. Viva Books.
Chicago Edition CitationWheatcroft, Peter. Service Desk and Incident Manager: Career in IT Service Management. New Delhi: Viva Books, 2015.
MLA Edition CitationWheatcroft, Peter. Service Desk and Incident Manager: Career in IT Service Management. Viva Books, 2015.
Warning: These citations may not always be 100% accurate.