Christopher Lovelock Jochen Wirtz Jayanta Chatterjee. (2011). Services marketing: People,Technology, Strategy (Ed.7.). Pearson.
Chicago Edition CitationChristopher Lovelock Jochen Wirtz Jayanta Chatterjee. Services Marketing: People,Technology, Strategy. Ed.7. South Asia: Pearson, 2011.
MLA Edition CitationChristopher Lovelock Jochen Wirtz Jayanta Chatterjee. Services Marketing: People,Technology, Strategy. Ed.7. Pearson, 2011.
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