APA استشهاد

Frederick Newell. (2004). Why CRM Doesn't Work: How to win by getting customers manage the relationship. Kogan page.

استشهاد بنمط شيكاغو

Frederick Newell. Why CRM Doesn't Work: How to Win by Getting Customers Manage the Relationship. Noida: Kogan page, 2004.

MLA استشهاد

Frederick Newell. Why CRM Doesn't Work: How to Win by Getting Customers Manage the Relationship. Kogan page, 2004.