Frederick Newell. (2004). Why CRM Doesn't Work: How to win by getting customers manage the relationship. Kogan page.
Chicago-стиль цитированияFrederick Newell. Why CRM Doesn't Work: How to Win by Getting Customers Manage the Relationship. Noida: Kogan page, 2004.
MLA-цитированиеFrederick Newell. Why CRM Doesn't Work: How to Win by Getting Customers Manage the Relationship. Kogan page, 2004.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.