Cita APA

Jagdish N sheth, Atul parvatiyar, G shainesh, & Customer relations--Management. (2001). Customer relationship management: Emerging concepts, tools and applications. Tata mcgraw hill publishing company.

Chicago Edition Citation

Jagdish N sheth, Atul parvatiyar, G shainesh, i Customer relations--Management. Customer Relationship Management: Emerging Concepts, Tools and Applications. New delhi: Tata mcgraw hill publishing company, 2001.

Cita MLA

Jagdish N sheth, et al. Customer Relationship Management: Emerging Concepts, Tools and Applications. Tata mcgraw hill publishing company, 2001.