Jagdish N sheth, Atul parvatiyar, G shainesh, & Customer relations--Management. (2001). Customer relationship management: Emerging concepts, tools and applications. Tata mcgraw hill publishing company.
Chicago Edition CitationJagdish N sheth, Atul parvatiyar, G shainesh, and Customer relations--Management. Customer Relationship Management: Emerging Concepts, Tools and Applications. New delhi: Tata mcgraw hill publishing company, 2001.
MLA Edition CitationJagdish N sheth, et al. Customer Relationship Management: Emerging Concepts, Tools and Applications. Tata mcgraw hill publishing company, 2001.
Warning: These citations may not always be 100% accurate.