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| LEADER |
00828nam a22001577a 4500 |
| 020 |
|
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|a 81-7314-158-4
|
| 082 |
|
|
|a 658.812
|b APP/C
|
| 100 |
|
|
|a Mike Applegarth
|a Adrian Guttridge
|a Keith Posner
|9 177405
|
| 245 |
|
|
|a Call Centre Customer Care Pocketbook
|
| 260 |
|
|
|a Delhi
|b Research Press Business Books
|
| 300 |
|
|
|a 104p.
|
| 650 |
|
|
|a Call Centre Customer Care Pocketbook
|9 177406
|
| 856 |
|
|
|u https://books.google.co.in/books?id=shR-193bE9QC&pg=PP1&dq=Call+Centre+Customer+Care+Pocketbook+Mike+Applegarth&hl=en&sa=X&ved=0CCYQ6wEwAGoVChMIgI2inPexxwIViJGOCh0u4ABz#v=onepage&q=Call%20Centre%20Customer%20Care%20Pocketbook%20Mike%20Applegarth&f=false
|
| 942 |
|
|
|c BK
|
| 999 |
|
|
|c 191055
|d 191051
|
| 952 |
|
|
|0 0
|1 0
|4 0
|6 658_812000000000000_APP_C
|7 0
|8 NFIC
|9 191689
|a SMBS
|b SMBS
|c GEN
|d 2015-08-18
|g 60.00
|l 0
|o 658.812 APP/C
|p SMBS3642
|r 2015-08-18
|w 2015-08-18
|y BK
|