APA Edition Citation

Mike Applegarth Adrian Guttridge Keith Posner. Call Centre Customer Care Pocketbook. Research Press Business Books.

Chicago Edition Citation

Mike Applegarth Adrian Guttridge Keith Posner. Call Centre Customer Care Pocketbook. Delhi: Research Press Business Books.

MLA Edition Citation

Mike Applegarth Adrian Guttridge Keith Posner. Call Centre Customer Care Pocketbook. Research Press Business Books.

Advarsel: Disse citationer er muligvist ikke 100% nøjagtige.