APA ציטוט

Mike Applegarth Adrian Guttridge Keith Posner. Call Centre Customer Care Pocketbook. Research Press Business Books.

Chicago Edition Citation

Mike Applegarth Adrian Guttridge Keith Posner. Call Centre Customer Care Pocketbook. Delhi: Research Press Business Books.

ציטוט MLA

Mike Applegarth Adrian Guttridge Keith Posner. Call Centre Customer Care Pocketbook. Research Press Business Books.