APA način citiranja

Mike Applegarth Adrian Guttridge Keith Posner. Call Centre Customer Care Pocketbook. Research Press Business Books.

Čikaški stil citiranja

Mike Applegarth Adrian Guttridge Keith Posner. Call Centre Customer Care Pocketbook. Delhi: Research Press Business Books.

MLA način citiranja

Mike Applegarth Adrian Guttridge Keith Posner. Call Centre Customer Care Pocketbook. Research Press Business Books.

Upozorenje: Ovi citati možda nisu uvijek 100% točni.