V.kumar. (2008). Managing customers for profit: Strategies to increase profits and build loyalty. Pearson education.
Chicago Edition CitationV.kumar. Managing Customers for Profit: Strategies to Increase Profits and Build Loyalty. New delhi: Pearson education, 2008.
MLA Edition CitationV.kumar. Managing Customers for Profit: Strategies to Increase Profits and Build Loyalty. Pearson education, 2008.
Warning: These citations may not always be 100% accurate.