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| LEADER |
00627nam a22001697a 4500 |
| 020 |
|
|
|a 81-7992-442-4
|
| 082 |
|
|
|a 658.812
|b FEI/C
|
| 100 |
|
|
|a Richard feinberg
|9 175710
|
| 100 |
|
|
|a Ko de ruyter
|9 175711
|
| 100 |
|
|
|a Lynne bennington
|9 175712
|
| 245 |
|
|
|a Cases in call center management : great ideas (th)at work
|
| 260 |
|
|
|a Mumbai
|b Jaico pub;lishing co.ltd
|c 2005
|
| 300 |
|
|
|a x+356p.
|
| 650 |
|
|
|a Call centers--Management
|9 175713
|
| 942 |
|
|
|c BK
|
| 999 |
|
|
|c 190432
|d 190428
|
| 952 |
|
|
|0 0
|1 0
|4 0
|6 658_812000000000000_FEI_C
|7 0
|8 NFIC
|9 191029
|a SMBS
|b SMBS
|c GEN
|d 2015-08-10
|g 1125.00
|l 0
|o 658.812 FEI/C
|p SMBSR1656
|r 2015-08-10
|w 2015-08-10
|y REF
|