APA Edition Citation

Richard feinberg, Ko de ruyter, & Lynne bennington. (2005). Cases in call center management: Great ideas (th)at work. Jaico pub;lishing co.ltd.

Chicago Edition Citation

Richard feinberg, Ko de ruyter, and Lynne bennington. Cases in Call Center Management: Great Ideas (th)at Work. Mumbai: Jaico pub;lishing co.ltd, 2005.

MLA Edition Citation

Richard feinberg, et al. Cases in Call Center Management: Great Ideas (th)at Work. Jaico pub;lishing co.ltd, 2005.