Dyfyniad APA

Richard feinberg, Ko de ruyter, & Lynne bennington. (2005). Cases in call center management: Great ideas (th)at work. Jaico pub;lishing co.ltd.

Dyfyniad Arddull Chicago

Richard feinberg, Ko de ruyter, and Lynne bennington. Cases in Call Center Management: Great Ideas (th)at Work. Mumbai: Jaico pub;lishing co.ltd, 2005.

Dyfyniad MLA

Richard feinberg, et al. Cases in Call Center Management: Great Ideas (th)at Work. Jaico pub;lishing co.ltd, 2005.

Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.