APA Edition Citation

James A. Fitzsimmons Mono J. Fitzsimmons. (2004). Service Managemrnt: Operations, Strategy, and Information Technology (Ed.4.). McGraw-Hill.

Chicago Edition Citation

James A. Fitzsimmons Mono J. Fitzsimmons. Service Managemrnt: Operations, Strategy, and Information Technology. Ed.4. New Delhi: McGraw-Hill, 2004.

MLA Edition Citation

James A. Fitzsimmons Mono J. Fitzsimmons. Service Managemrnt: Operations, Strategy, and Information Technology. Ed.4. McGraw-Hill, 2004.